Purchasing A James White Guitar
How I Do Business
Warranty
My guitars are guaranteed against defects in materials and craftsmanship for the life of the luthier (wish me good health). Of course I can’t be responsible for normal wear, abuse, neglect, or natural disaster. Humidity control is the customers responsibility. I also cannot be responsible for the occasional tendency of Brazilian and African blackwood rosewoods to develop hairline fractures despite decades of proper seasoning.
Periodic maintenance is the responsibility of the owner and is a condition of warranty. Appropriate care accessories are included in the purchase of each instrument. Repairs or alterations performed by someone other than myself may risk cancellation of this warranty. Transportation expenses are the responsibility of the owner.
Order Form
Once you have decided you cannot live without one of my guitars fill click the button below, fill in the form and submit it. Once I receive it I’ll give you a call you to discuss all details of your instrument and a time frame for building and delivering your guitar. With details gleaned from that conversation I will send you a detailed contract complete with an itemized cost for building your dream guitar. Return the contract with your signature to me at the address on the “Contact Us” page of the web site. Once I receive your signed contract I’ll get a copy to you with my signature on it for your records. This becomes our commitment to one another.
Change Orders
Once an order is placed any design or material changes will result in a change order and may bring about additional charges. This could include a portion of, or your entire initial deposit depending upon the changes. I make every effort to accommodate my clients and always strive to be fair with you, but I must be fair to myself as well, changes affect my time, schedule, and outlay for materials.
Payment
A 50% deposit is expected at the time of order. Remainder is due upon completion of the instrument. Shipping and insurance are additional and I will not ship an instrument without adequate insurance. All transactions must be in U.S. funds: credit card, electronic wire, certified bank draft, money order, PayPal, or cash.
Returns
After fifteen days of receipt, if an instrument proves unsuited to the player, it can be returned for the purchase price, less the original deposit. If not in new condition, the cost of restoration will also be deducted. Reimbursement of any remaining monies will follow immediately upon resale of the instrument.
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